Vodafone International Services

Contact Center

Vodafone's contact centers deliver world class customer care supported by cutting edge infrastructure and years of local & international experience. All that without costing you the earth

Service Desk

Vodafone's service desk is a 24/7 help desk-to-help desk resource manned by knowledgeable, multi-lingual staff that provides our customers with help desks and senior executives with professional support and issue resolution when and where they need it

Campaign Management

Developing and executing campaigns to maximize ROI on tele-marketing, tele-sales, market research and surveys in more than 10 languages and covering B2B and B2C operations

Software Development

Vodafone embraces the latest advancements in large-scale enterprise applications architecture and design and deliver state-of-art service oriented architecture, utilizing the industry adopted design patterns and considerations.

Scalability, agility, performance and maintainability are the key values we practice day to day

Application Center

If your business requires your customers to engage in a process to apply for provisioning your services, our center is committed to managing the entire process end to end, offering a quality world-class service to the applicants

From the appointment setting and availing of relevant information and documents to the full processing of the application documents we ensure we best represent your business

Central Ordering

We coordinate single or bulk and multi country orders and provisioning of services

With central ordering, your customers can access a secure online centralized catalogue to browse a portfolio of approved devices, compare product features and place orders quickly and easily

Central Reporting

To make sure that your operations aligned with your standards, Vodafone has experienced team that build intelligent performance insights and deliver tailored reports to fit your information needs. All that with accuracy and timely execution

Contact Center Management

Vodafone's End-to-End Contact Center Management we offer end to end support in setting up contact centers, covering all stages from the design, build, and operate with a solid project and technology management expertise

Training & Mentorship

Through our BPO training center, we provide instructor-lead training curricula to contact center managers, team leaders, and agents

Our training program includes industry-specific metrics and service level management as well as soft skills training

Our range of services also includes on-the-job training, job shadowing, mentorship, and assessment

Technical Support

Our portfolio offers Incident Management to quickly restore your service operation, Problem Management to prevent recurring root cause problems, and Operational Systems Support to manage, design, plan and monitor your critical Infrastructure, platforms and service backbone as well as manage day to day operations like health checks, change requests, upgrades and applying new industrial releases

Project Management

VIS is proud of its skilled certified project managers (PMP, Prince II) who are highly motivated and bring several years of experience in managing large scale projects that span multiple locations and involve multicultural teams

Data Center Management

Provides severity-based support and assistance in the management of mission critical components, such as, servers, networks, applications, security, database, mail and messaging, etc through an automated approach that ensures quick, error-free resolution of incidents

Testing & Quality Assurance

We offer a comprehensive suite of software testing services built upon in-depth knowledge of both the business and technical sides of testing that help us create innovative approaches and deliver accelerated results using established testing methodology and employing a wide range of industry-standard testing tools

Deployment & Integration

Building on the extensive experience of leading the deployment and integration efforts of Vodafone Group IT, our team provides a robust deployment methodology for very large scale deployments and operations (hundreds of servers)