Vodafone Qatar Case Study - A Strategic Partnership
Customer Profile:
Vodafone Qatar (VF-QA) is the only globally branded mobile network in Qatar and
second mobile total communication provider in that market.
Business Need:
Since Vodafone’s acquisition of a Qatari mobile license in 2008, Vodafone Qatar management
decided to outsource most of their operations while maintaining minimum in-house
work force to run the business. For a critical business area such as the Business
Support Systems (BSS), VF-QA partnered with VIS for their experience and their competent
caliber.
The Solution:
- - VIS leveraged its Telecom experience, strong relationship with technology vendors
and a well established connectivity network to rapidly launch the BSS operation
for VF-QA on a 24x7 basis
- - Operations cover pro-active monitoring & preventative maintenance as well as 2nd
line support management of reported problems
- - VIS adjusted all underlying processes to follow the industry standard ITIL ensuring
the highest performance of VF-QA’s operations. VIS also continuously identifies
improvement opportunities and smoothly integrates improved processes into operations.
Key Customer Benefits
- - VF-QA quickly evolved its business to provide reliable and world-class services
to its customers
- - Low cost structure combined with high SLA’s
- - Timely attention to issues due to established transparency and performance management