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VIS End-to-End Contact Center Management
We offer end to end support in setting up contact centers, covering all stages from
the design, build, operate with a solid project and technology
management expertise
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Design:
Vodafone International Services is 100% dedicated to deliver world class service
with reliable implementation capabilities. This enables us to have the resources,
time and energy to focus specifically on your needs and work together with you to
help you achieve your business goals
You can rest assured that a full-time dedicated project team – Prince II & ITIL
Certified – are assigned to manage and ensure the smooth transitioning and delivery
of all set-up aspects
Build:
The execution of the planed contact center is continuously monitored and controlled
by fully dedicated experienced project managers and project coordinators
The contact center project to be launched - on high level - would include the deliverables
of hiring the needed workforce, training them on the application and the environment
and the products and the hardware and infrastructure needed for the resources to
work on it
Operate:
VIS operates contact centers with world class service levels with customer and end
user satisfaction delivered as standard, with Contact Center end to end consultancy
services including Quality Management, Knowledge Management & Processes Development
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