10 October 2010 From MCIT Press Releases
Dr. Kamel and Vodafone International Services Sign Three Outsourcing Agreements
Mr. Vittorio Colao
(Vodafone Group CEO)
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Dr. Tarek and Mr. Colao discussed Vodafone Group’s investments in Egypt, the company’s
expansion plans, and the opportunity to expand Vodafone’s partnership with Egypt
in the communications and information technology industry. Dr. Tarek and Mr. Colao
witnessed the ceremony of signing three joint cooperation agreements between the
Information Technology Industry Development Authority "ITIDA" and Vodafone International
Services "VIS". Through such agreements, ITIDA will offer investment incentives
to Vodafone to expand its activities in Egypt which it then exports to different
customers around the world. "ITIDA" shall provide the necessary investment incentives
for the company to expand the activities of its specialized centers established
in Egypt. Such centers provide outsourcing, ICT, and cross-border services to the
clients of the company all over the world.
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In the first agreement, Vodafone will expand its call centre activities in 6th of
October City by hiring 1200 specialists in addition to the existing 1200 who are
serving the United Kingdom, Germany, Qatar and New Zealand, by offering technical
support to Vodafone customers in these countries, which bestowed more trust to Vodafone
Egypt for customer services, in other countries.The second agreement includes Vodafone
Group’s expansion of its centers by hiring 230 specialists to offer hosting services,
software development services, and IT services for Vodafone in other places in the
world.The third agreement states that Vodafone Group will establish new centers
for KPO and Analytics R&D employing 100 specialists. These three agreements come
as a confirmation to the atmosphere of trust which the Egyptian economy enjoys all
over the world economic circles specifically in the field of ICT. This trend is
emphasized by how keen world companies are to expand their scope of work in Egypt
and increase their investments for the purpose of servicing their customers all
over the world from Egypt.
Dr. Tarek Kamel said that "the increasing desire of world companies to increase
their investments in Egypt, most notably Vodafone's, is a confirmation that the
ICT sector in Egypt is just on the right track and is still able to assimilate much
more investments which provides job opportunities for our youth, this in turn proves
that the Egyptian market is still promising in this field and has yet not reached
the point of saturation. Furthermore, this trend adopted by world companies is a
testament to the well positioning of Egypt as an encouraging market in the outsourcing
and communication centers world industry."
This is such a great success for Egypt's policy concerning the attraction of foreign
investments in this field in particular and a proof that Egypt enjoys many advantages
which qualify it for competition in this field. In addition, Egypt became a regional
center where world companies providing technology and outsourcing services for their
clients all over the world from Egypt.
In this context, the Minister hailed the efficiency and excellence of the Egyptian
cadres in this field including those recruited by Vodafone International and for
whom demand is increasing day after day, which made Vodafone Egypt an international
hub for different technology services provider for its clients.
During the event, Mr. Vittorio Colao said “We have been operating in the Egyptian
market for around 12 years. We entered the Egyptian market at the beginning of the
telecom market liberalization. The Egyptian government has done an exceptional job
in advancing the communications and information technology sector. We have been
fortunate to witness and be part of such progress. We are committed to the Egyptian
market and we are very proud of what we have achieved so far.”It is worth mentioning
that the Egyptian exports in the outsourcing industry amounted last May to a billion
dollar and is pushing to $1.1 billion by the end of the year. By the end of 2013,
the ministry of ICT is seeking to increase this market up to $2 billion. In 2020,
it is expected to reach $10 billion with each specialist generating average revenue
of exports of $30.000 a year". The number of specialists has increased in the outsourcing
industry and off-shoring ICT services in Egypt from 6000 in 2005 to 33000 this year.
The three agreements were signed by Dr. Hazem Abdulazim, CEO of the Information
Technology Industry Development Authority "ITIDA" and Mr. Hatem Dowidar, CEO of
Vodafone Egypt.
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