Vodafone International Services

VIS proposition to your business includes comprehensive suite of services beyond just a regular service desk.

- Vast technical and business experience of support from countries all over the world.

- Robust project management and Change management personnel heavily supported by Vodafone Egypt Technology and HR

- VIS has a track record of exceeding contractual KPIs and Quality ,capitalizing on its strong Telecom multinational customer experience and best practice sharing from all the Vodafone Operators around the world

- VIS has a proven record of speedy scalability (350% growth in 1 year)

- Simplifies service delivery by coordinating requests / issues across multiple countries.

- Manages the end-to-end process by logging, managing, closing and reporting on all service and network queries

- Assist with overall customer delivery through Due Diligence, Delivery team and solutions support

- Creates custom performance and financial reports on regular basis

VIS continuously insure that all support tickets are handled according to Vodafone’s quality standards and within service level agreement. This accomplished using (VIS Quality Management Model)

VIS service quality recognized by multiple awards:

- Most superior i-Phone Support in Europe by Apple
- Best Outsourced Contact Centre by Vodafone Germany
- Call Center of the Year to Vodafone Qatar in the 2010 Middle East Call Center Awards
- Best Managed Mobility Proposition award to Vodafone Global Enterprise at the 2009 3GSM conference in Barcelona

VIS Certificates:

- ITIL & Prince 2 Certifications
- VIS is a Microsoft Certified Partner
- VIS in the process of getting ISO 27001, and COPC certification through this year.

To make sure that your customers' tickets SLAs are aligned with your standards, VIS has experienced team that build intelligent performance insights and deliver tailored reports to fit your information needs. All that with accuracy and timely execution

VIS Reporting Team provides the reporting and analysis function for our contact and service desk centers

- Gather and discuss functional reporting requirements
- Ensure accurate and timely reporting on different KPI’s with proper analysis and recommendation.
- Generate periodic reports and prepare required analysis
- Detect and highlight issues that may have impact on the business causing revenue losses
- Develop, monitor and analyze KPI’s throughout different functions to enable informed decisions
- Develop statistical and operational models and maintain the MIS on-line
- E-analysis reporting ensure its continuous update with the required periodic reports
- Provide analytical, technical and business expertise to the management team

See how pleased our customers with the reporting services:

VIS is attracting the best talent by providing warm culture, hi-end working conditions, and flexible working arrangements

In VIS we rely on our people – their enthusiasm, their talent, their commitment – to maintain and build on the success of our business, even more so in today’s competitive market. We depend on our people to deliver excellent service to our customers. We believe that the better experience our people have at Vodafone, the better service they will give our customers.

We aim to ensure that all our working environments are inclusive, safe, promote wellbeing, treat people with respect, engage employees, and offer attractive incentives and opportunities.

VIS service desk professionals are highly skilled and covers a wide variety of certifications and technical expertise including:

- PRINCE 2 Certification

- PMP Certification

- ITIL Foundation Certification

- Blackberry Support Certifications